Key Qualifications

• 3 Years working experience in Travel Industry
• Detailed understanding of fares and ticketing rules, for car, air, hotel travel
• Knowledge and experience of:
  • Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency GDS Sabre
• Experience working in a team
• Passion for Excellence in Client Service
• Excellent Professional Communication – both written and verbal (English/Bahasa/Chinese)
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveller information
• Ability to research and resolve customer service and traveller issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback