Required Career Level:
Experienced Professional
Job shift:
Full Time
Positions Available:
3
Address:
Key Qualifications
- 3 Years working experience in Travel Industry
- Detailed understanding of fares and ticketing rules, for car, air, hotel travel
- Knowledge and experience of:
- Air, rail, hotel, car booking
- Calculating and Processing exchanges
- High proficiency GDS Sabre
- Experience working in a team
- Passion for Excellence in Client Service
- Excellent Professional Communication – both written and verbal (English/Bahasa/Chinese)
- Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveller information
- Ability to research and resolve customer service and traveller issues independently and /or with supplier
- Problem Solving, with a process improvement mindset
- Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
- Ability to positively influence team and peers
- Learning agility and ability to act on constructive feedback